We do not carry a long-term warranty. Returns are possible on unused items, within 14 days of receipt. We will provide parts or service on items that prove to be defective, and we'll always work with you to get your printer running. In addition, if a part from a set that you have bought from us has a fault, please contact us, give us details, and we will replace it. We will also (at our discretion) replace individual parts (RepRap printed parts only) that you break completely free. All you have to pay is the postage.
The replacement for the items can be flexible. Thus, please contact us if you have problem with our products. We will try our best to help you solve the problems.
Please contact us as soon as possible if you need to change or cancel your order. Smaller orders will be shipped next day, so it may not be possible for us to change them. Items with longer lead times can often be edited if necessary; please try to ensure your order is as accurate as possible when submitting it.
All orders with Canada shipping address will include sales tax (HST/GST) when you checkout.
For the customers, outside of Canada, may be charged for your local sales tax or the duty fee based on the law in your country.
The shipping fee is calculated based on the shipping weight. By checkout your cart, and fill in your shipping address, the accurate shipping fee will be provided instantly. Our major shipping carriers are Canada Post and UPS. The delivery time will also be provided when you on checkout process.